The product is simply beautiful. I was in doubt whether to order the Premium or Italian Quarter (reconstituted). I called and talked to one of the guys - after a few minutes I understood the exact differences, pros and cons of each. Despite me being an amateur, they were never condescending, on the contrary. The product was on back order and I got a call from James, who ended up sending me a sample of the Premium version so I could see the difference for myself. These guys are pro and customer service second to none.