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At Oakwood Veneer, we have a simple philosophy: “make sure the customer is happy.”
Because of our commitment to this, we offer a 100% Guarantee on everything you purchase – no strings attached. We are so confident you will be completely satisfied with your veneer purchase, we do not charge a re-stocking fee, ever! We are the only company in the industry to do this.
Warranty
Seller warrants merchandise to be free from defects in material and workmanship. Customer assumes all responsibility and liability for use and results of materials purchased under this agreement. Seller makes no other warranty, express or implied, except as stated herein. Seller's liability under this warranty is limited to the purchase price of veneer/edgebanding only and does not cover labor and associated material cost.
Returns
Request for returns must be made within 60 days of invoice date along with a return goods authorization number issued by Oakwood Veneer, or shipments may be refused. Any material returned after 60 days will be subject to veneer credit only.
Special order and non stock veneers special orders ARE NON REFUNDABLE.
Detailed return policy
Wood is not laminate so color and grain can vary a great deal from sheet to sheet. We understand that this sometimes may be an issue. If you are trying to match an existing veneer or sample, we ask that you either send us a small piece or email a picture of what you are trying to match and we will make every attempt to find you what you are looking for.
The veneer you ordered should come to you free of defects and damage and ready to install. Please inspect all veneer thoroughly as soon as you receive it and call us immediately with any issues or questions. On the rare occasion of damage during transit, please notify us immediately and we will replace the item for you right away.
Stipulations
| 1. | Any veneer, with the exception of special orders can be returned provided it has not been installed or altered in any way (cut, stained, sanded, etc.). |
| 2. | All veneer must be inspected and approved prior to installation. Credit will not be issued for defective veneer after installation. |
| 3. | Veneer can be returned for a full cash refund for up to 60 days. After 60 days a store credit only will be issued. |
| 4. | A return authorization number (RA#) issued by Oakwood Veneer Co. must accompany all veneer returned. Any shipments without a RA# will be refused. |
| 5. | All packages must be sent to the address listed on the invoice with postage prepaid. Shipping and handling charges cannot be refunded. |
| 6. | Special orders cannot be returned. |
Damaged in Transit or Missing Items
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If you receive a shipment with obvious damage to the box please do not accept delivery. Have the delivery person note this and return package to us. If the box is not damaged, however the veneer is, please keep the veneer in the original box and notify us immediately. We will send replacement items at once. |
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If an item(s) is missing from your order, you must notify us within 3 days of receipt of your order and a replacement item will be sent immediately. |
Cancelled Orders / Refused Orders
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Orders that are canceled before
shipment leaves our warehouse will not be
assessed a restocking fee. Orders canceled or
changed after shipment leaves and orders that
are refused or not accepted when delivery is
attempted will be subject to both the original
shipping charges and charges for shipment back
to Oakwood. Special Orders :SEE RETURN POLICY
STATEMENT |